Terms & Conditions

 

This is an agreement between the User and Mashed Designs SL, operating under the brand Lyvo (https://www.lyvo.co).

 

Kindly adhere to the same strictly. For any queries, contact us at hello@lyvo.co

 

 

About Lyvo

                  

Lyvo is a premium service platform connecting discerning homeowners with trusted, vetted professionals across a wide range of lifestyle and property care needs. Clients (homeowners) can post tasks, book services, or request custom support. Service providers (professionals) can respond, manage availability, and securely receive payments upon task completion.

A single job may receive multiple proposals from different professionals. Clients can review, chat, negotiate, and select the most suitable candidate. Once work is completed and approved, payment is released from escrow minus a platform service fee.

 

 

Electronic Communications

 

Visiting https://www.lyvo.co or sending emails to Lyvo constitutes electronic communications. You consent to receive electronic communications and agree that all agreements, notices, disclosures, and other communications provided electronically satisfy legal requirements for written communication.

 

 

Your Account

 

You are responsible for maintaining the confidentiality of your account and password and for all activity under your login. You may not transfer your account to another individual or entity.

Lyvo is not liable for unauthorized access resulting from compromised credentials.
We reserve the right to terminate or suspend accounts, remove content, or restrict platform access at our discretion.

 

Age restrictions

 

Service providers must be 18 years or older and legally eligible to work in Spain. Users under 18 may only use the platform under supervision of a parent or guardian.

 

Cancellation/Refund Policy

 

Either party may cancel a contract at any time. Feedback will be required from both sides. If payment is held in escrow, it will be returned to the client after a 7–10 day waiting period, barring any disputes.

If a professional has completed work and the client cancels to avoid payment, the provider may raise a dispute with Lyvo’s support team.

 

Third-Party Links and Services

 

The Lyvo platform may contain links to third-party websites or services. We are not responsible for content, practices, or policies of any linked external sites. Use them at your discretion.

 

Use of the Platform

 

Users are granted a limited, non-transferable license to access and use Lyvo in accordance with these Terms. You agree not to misuse the platform, interfere with others' usage, or violate any applicable laws.

All content on the site is protected under copyright and intellectual property law. You may not modify, resell, or redistribute any material without written permission.

 

Communication Features

 

You may interact with others via chat, messaging, or other communication features. You agree to use these only for lawful and appropriate purposes. Harassment, abuse, advertising, or illegal conduct is strictly prohibited.

Lyvo reserves the right to monitor and remove content, suspend access, or report violations as needed.

 

User Submissions

 

By submitting content (e.g., feedback, portfolio samples), you grant Lyvo a license to use, display, and promote this material as needed to operate the platform. You retain rights to your content but allow us to showcase it on your behalf.

 

Third-Party Accounts

 

You will be able to connect your Lyvo account to third-party accounts. By connecting your Lyvo account to your third party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third party sites). If you do not want information about you to be shared in this manner, do not use this feature.

 

International Use

 

This agreement is governed by the laws of Spain. Mashed Designs SL is the legal entity responsible for the operation of Lyvo. Users outside of Spain are responsible for ensuring local legal compliance.

 

Indemnification

You agree to indemnify and hold Lyvo and its team harmless from claims, losses, or damages arising from your use of the platform, violation of these terms, or infringement of third-party rights.

 

Legal Disputes

 

Any disputes arising from these Terms shall be governed by Spanish law and resolved in Spanish courts. We do not support class actions; all claims must be filed individually.

 

Class Action Waiver

 

Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted.

 

THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH'S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE, AND/ OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER.

 

Further, unless both you and Lyvo agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.

 

Liability Disclaimer

 

The information, software, products, and services included in or available through the site may include inaccuracies or typographical errors. Changes are periodically added to the information herein. Lyvo and/or its suppliers may make improvements and/or changes in the site at any time.

 

Lyvo and/or its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services, and related graphics contained on the site for any purpose. To the maximum extent permitted by applicable law, all such information, software, products, services, and related graphics are provided "as is" without warranty or condition of any kind. Lyvo and/or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services, and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title, and non-infringement.

 

To the maximum extent permitted by applicable law, in no event shall Lyvo and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the site, with the delay or inability to use the site or related services, the provision of or failure to provide services, or for any information, software, products, services, and related graphics obtained through the site, or otherwise arising out of the use of the site, whether based on contract, tort, negligence, strict liability or otherwise, even if Lyvo or any of its suppliers have been advised of the possibility of damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. If you are dissatisfied with any portion of the site, or with any of these terms of use, your sole and exclusive remedy is to discontinue using the site.

 

Termination/Access Restriction

 

We reserve the right to terminate your access to the platform at any time without notice for any violation of these Terms.

 

Changes to Terms

 

Lyvo reserves the right, in its sole discretion, to change the Terms under which https://www.lyvo.co is offered. The most current version of the Terms will supersede all previous versions. Lyvo encourages you to periodically review the Terms to stay informed of our updates.

 

Contact Us

 

Lyvo welcomes your questions or comments regarding the Terms:

 

Email Address:

hello@lyvo.co

 

Telephone number:

+34 685 738 872